Why are the sewer charges so high?
Response: The cost of processing sewage is much higher than water.
Why is sewer higher than water?
Response: The cost of processing sewage is higher than water.
Why is my water bill so high?
Response: The reason your bill is higher is due to an increase in consumption or usage. Is it possible that your usage has changed in any way (more people in home, filling pool, toilet running, etc.). We have dye packs available that may be used to check for toilet leaks.
My meter isn’t working.
Response: If usage is zero an appointment needs to be made and our service person will check for a stopped meter. If there is usage, when a meter malfunctions it will stop, not record in excess of what was used. We have a handout from Sensus covering accuracy of meters.
Did the meter malfunction?
Is that why the bill is so high? Response: If a meter malfunctions it stops, it does not record in excess of what was used. Has there been any changes that would affect usage (more people in home, filling pool, toilet running, etc.). We have dye packs available that may be used to check for toilet leaks.
Did somebody read my meter wrong?
Or, no one read my meter. Response: The meter is read by computer. All the meter reader needs to do is touch the lid covering the meter. If there is a malfunction in reading we receive a report and have the meter reread. Check account, as above, for increase in usage.
Will I get a credit for a toilet, faucet, etc. leak?
Response: The City of Sandusky gives partial credit for underground leaks only. This leak does not classify as an underground leak and no credit will be applied. You will want to get the leak fixed as soon as possible.
What does the usage mean? How do you measure consumption?
Response: The meters measure in CCF (100 cubic foot).
Did the rates go up?
Response: Our last rate increase was in January of 2000, and was approximately 5%.
Is this an estimated bill? Or, Is this an actual reading?
Response: This is shown on the utility bill by an ACT for actual or an EST for estimated. The only time we estimate is in the winter when it is not possible to locate meters due to snow.
Why do I have to pay sewer charges on filling a pool or if I have a leak?
Response: When water goes into the ground a portion of it is absorbed into the sewer of which there is no way to measure. The City of Sandusky gives partial credit for underground leaks only.
How can my water bill be the same exact amount for two or three months?
Response: If your usage is constant (you use about the same each month) your bill will remain the same. Once every few months you may see an increase in consumption because you are not billed for tenths. Meter works very similar to a car’s odometer.
Why don’t you bill quarterly?
Response: A monthly bill is really for the customer’s benefit. It allows us to audit the monthly readings to determine if there has been an abnormal increase in water consumption. This will help owners find leaks or other problems quicker and can save money. It also allows us to collect unpaid accounts in a much more efficient manner.
Is there fluoride in water?